Samsung OfficeServ

OfficeServ 7400

OfficeServ 7400 is the ideal solution for today’s office and your future office, offering enhanced communications to handle increasing and evolving traffic patterns. Your OfficeServ 7400 simultaneously supports traditional voice communication, Voice over IP (VoIP), IP-based data communication and wireless solutions through wireless LANs.

OfficeServ 7200

The next generation of IP platform is the OfficeServ 7200, providing IP based wired and wireless solutions for voice and data communication. OfficeServ is the ideal solution for the future and the present office because it can simultaneously support both traditional voice communication, Voice over IP (VoIP) based data communication and wireless solutions through Wireless LAN.

OfficeServ 7200S

The OS7200S is positioned between the OS7100 and the OS7200. This system combines the additional capacity of the larger Cabinet with the embedded Voice mail and IP features of the small systems. It has a very flexible design and is easily upgraded to suit customer needs. It therefore provides a great all round solution for the mid-sized business.

OfficeServ 7100

The OfficeServ 7100 is designed specifically for the small to medium sized company, supporting up to 56 extensions and a maximum of 30 trunk lines with either analogue, digital or IP (SIP) connections. It is highly configurable and can be tailored to your individual requirements. At the same time the OfficeServ 7100 can be upgraded easily and expanded as business needs change.

OfficeServ 7030

Offers small businesses (requiring about 1 to 20 extensions) an unrivalled level of features and functional flexibility, without the high price tag. The OfficeServ 7030 can be configured with a full range of analog trunks and extensions, digital trunks and extensions, IP devices, wireless and standard SIP in multiple combinations.

Samsung Xchange

Samsung Xchange is the UC application with a difference.  Samsung Xchange provides connectivity to your telephone and to your office computer, making you more productive.  When a call is received by your telephone, the caller’s telephone number (CLI) is displayed on your screen in a small, discreet, notification window and provides full call control functionality.

Samsung Xchange also enables organisations to collaborate better by providing the status and presence of other users through integration to Microsoft Exchange, instant messaging, and a single address book and call history with click to dial to make being productive even easier.

Samsung Xchange can also integrate to business critical applications such as Microsoft Exchange and Outlook, Customer Resource Management software, and a range of other databases and applications to provide incoming caller contact details, allowing you to know who’s calling before the call is answered.

Samsung Xchange Operator

Every call into your business is a potential revenue generator. So why would you risk that call being mishandled or misdirected? If the caller cannot get through to the right person in your company they will try somewhere else.

That’s why Samsung has developed Samsung Xchange Operator, a full screen client application designed to be used in conjunction with a Digital or IP handset to provide full operator functionality. With the simplicity of point and click operation, Samsung Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.

Samsung Call Management Suite

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.

Samsung WE VoIP

Samsung WE VoIP is a smartphone application that provides users with voice-over-IP (VoIP) communications over private Wi-Fi networks when in the office and public Wi-Fi or 4G/LTE network when out of the office.

Samsung Contact Centre (SCC)

Contact centres are an essential part of many businesses and can have a big impact on an organisation’s profitability and how it is perceived by its customers. The Samsung Contact Centre has been designed from the ground up to bring enterprise class functionality in a form that is easy to use and manage.

The Samsung Contact Centre is seamlessly integrated with the Samsung Communications Manager Enterprise which enables enterprises to raise productivity and transform customer service and relationships at a lower price point than ever before.

The Samsung Contact Centre delivers on features boasting a wide range including:

• Skills based routing
• Agent Mobility – Answers calls from any phone with web browser integration
• Callback Queuing
• Position in Queue Announcement
• Web based graphical and historical reporting
• Simple Web based configuration

Whether you have a simple helpdesk or a sophisticated multi-channel contact centre, customers will experience less waiting, less frustration and less dissatisfaction. Your agents will have what they need to be more helpful, more efficient and more motivated. It all adds up to a difference that will have a positive impact on your bottom line.

OfficeServ Email Gateway

Whether you’re on the road or in the office, you can receive, respond to, transfer and forward voice, emails and faxes with ease and efficiency.

OfficeServ Easyset

OfficeServ Easyset is an easy to use, web-based application that allows you to configure an OfficeServ handset to your preferred setting at the click of a mouse.